Patient Guide - Admission and Discharge Process at Kamineni

With admission staff and counsellors to guide you through the financials and the admission process, Kamineni Hospitals accepts insurance and managed care plans in conjunction with insurance companies and TPAs. From pre-treatment estimates to a quick and hassle-free billing process, you can rest assured with Kamineni.

If, after the protocol of diagnosis, your doctor recommends hospitalization, our admission staff will provide you with a counsellor to guide you through the admission process. Everything including fixtures for surgeries, room facilities, financial assistance, insurance and estimates, and any other queries you may have on your mind, will be addressed by our staff so you can be at ease.

PREPARING FOR SURGERY

After you have made a decision to go head for surgery as prescribed by your doctor, our counsellor will explain to you the entire process (pre-admission, your stay in the hospital and the discharge process). The counsellor will also help you fix your date and time for the surgery and schedule a prior-surgery appointment with the doctor if needed.

We will arrange your surgery under our admission schedules depending on the type of the surgery/procedure. For instance

You Might Go Home On The Same Day After The Surgery If The Surgery/Procedure Allows You To Do So
You Might Be An In-Patient With Us And Stay During Your Recovery Phase After The Surgery/ Procedure
You Might Complete The Surgery And Go Home Soon, But Might Come Back As An Outpatient For Regular Follow-Ups Based On The Discretion Of Your Doctor

BILLING CHECKLIST

Our billing staff and counsellors will help make the billing process faster and easy for you. We make sure that you get all the benefits of your Insurance policy, as applicable. You can follow this checklist to help ensure a smooth billing process.

Before your appointment:

Contact Your Insurance Provider To Make Sure You Understand Your Benefits
Confirm that Kamineni Hospital Is A Contracted Provider Of Services For Your Plan
Obtain A Referral Letter From Your Insurance Company If Necessary And Discuss IT Our counsellors Prior To Scheduling An Appointment With Our Specialist

At the time of admission:

Bring Necessary Identification Information Such As Address Proof, Citizenship Card, Etc
Carry Your Health Insurance Card And Its Relevant Details
If You Are A Returning Patient And If There Are Any Changes In Your Personal Or Insurance Information From Your Last Visit, Please Inform Us At The Earliest

After your visit:

If The Insurance Provider Requests You For Additional Information, Please Respond Promptly
If You Have Any Balance Payments On Your Bill, Please Make Timely Arrangements
Call Us If You Have Any Questions Or Concerns About Your Bill If You Cannot Pay Your Balance In Full

PATIENTS WITHOUT INSURANCE

In case you do not have an insurance policy, our counsellors will guide you through the entire treatment cost including the pre-treatment estimate. You can negotiate a payment plan with our hospital prior to your treatment. Cash / Credit Cards / Debit Cards are accepted by the Hospital.

ACCEPTED INSURANCE & COVERAGE

On knowing that you have applicable insurance coverage, our counsellors will talk to you regarding the following:

Verify Your Insurance Coverage
Billing Procedure

They Will Ask You To Carry:

Your Insurance Company’s – Name, Billing Address & Telephone Number(S)
Your Plan – Subscriber’s Name
Certificate And/Or Policy Number
Effective Date
Your Insurance ID Card Carries Most Of The Information; Hence Always Bring Your Card To The Hospital

INSURANCE & CONTRACTED MANAGED CARE PLANS

Kamineni Hospitals accept the following insurance and managed healthcare plans:

General insurance companies:

National Insurance Company
New India Insurance
Oriental Insurance Company Limited
United India Insurance Company

Insurance companies:

Bajaj Allianz General Insurance
Cholamandalam MS General Insurance Company Ltd
Future Generali India Insurance Company Ltd
ICICI Lombard General Insurance
ICICI Prudential Life Insurance
Indian Farmers Fertilizer Co Pvt Ltd
Max Bupa Health Insurance
Star Health And Allied Insurance Co Ltd
HDFC Life Insurance Co Ltd

TPA’s:

Alankit Health Care Ltd
Dedicated Healthcare Services Pvt Ltd
E-Meditek Solutions Limited
Family Health Plan Limited
Genins India Limited
Good Health Plan Ltd
Health India TPA Services Pvt Ltd
Heritage Health Service Pvt Ltd
I-Care
MD India
Mediassist
Medicare TPA Services (I) Pvt. Ltd.
Medsave Health Care Ltd
Paramount Health Care Management Ltd
Raksha TPA
Sealcare TPA
TTK Health Care Services Pvt Ltd
United Healthcare Parekh TPA Pvt Ltd
Vipul Medcorp TPA Private Limited

(This list is subject to change. Coverage limitations are dependent on individual group contracts).

FINANCIAL ASSISTANCE

We provide financial assistance to patients who do not have an insurance policy and also to those whose family income is four times less than the government poverty guidelines. Such exceptions are made only on a case-to-case basis.

Eligibility for assistance

You must be a resident of Hyderabad to avail medical services provided by us.
Your income is at/below 400% of the Government’s Income Poverty Guidelines.
You must provide proof of income (income includes gross wages, rental income, gross income from self-employment, public assistance, social security, unemployment compensation, strike benefits, alimony, child support, military family allotments, pensions, veteran’s benefits, etc.). Sources of income apply to all applicable family members.
Family members include the patient’s spouse and patient’s children under the age of eighteen living at home

For any queries related to Billing & insurance, kindly contact:
Patient Financial Services
Time: 9 am to 6 pm
King Koti: 040 – 6692 4444 / L.B. Nagar: 040 – 3987 9999 / Narketpally: 08682 – 272 333 / Vijayawada: 0866 – 246 3333

When you are leaving the hospital, the following processes will be explained to you:

During The Course Of Your Stay, Our counsellors Will Guide You Through The Post-Discharge Care To Be Taken, Your Next Appointment Date If Required, And Regular Follow-Ups With The Doctor Based On Your Convenience.
Arrangements/Processes To Enable A Hassle Free Discharge And For Your Departure From The Hospital Will Be Done In Advance, Before The Day Of Discharge.
Educational Material Will Be Provided To You For Home Care, Post Discharge.
We Advise You To Have At Least One Family Member Or A Friend On This Day.
Our Discharge Usually Takes Place Between 10 Am To 12 Pm, However, We Request You To Consider At Least 3 Hours For The Completion Of The Entire Process.

A few things that we would like you to keep in mind:

Make Sure You Check Your Personal Belongings At The Bedside, Cabinets, and Wardrobes Before Leaving
Return The Hospital Wardrobe
Carry All The Prescribed Medication From Our Hospital’s Pharmacy
Meet The Dietician To Design Your New Diet Chart At Home
Ask Us For Arranging Your Transportation If Required
Make A Note Of All Important Numbers For Follow-Ups
Pay All Outstanding Bills And Receive Receipts For All

OVERVIEW

At Kamineni, we are committed to ensuring all our patients are provided with the finest healthcare and amenities, to ensure a hassle-free experience where the patient is at ease. The amenities and facilities at Kamineni Hospitals include the following:

Transportation
Transportation arrangements from hotel, airport or train station, to and from the hospital include car rental and lease, taxis and airline reservations for patients who require the same

Parking
For smooth workflow at the hospital, we have designed parking spaces that can accommodate a large number of vehicles.

Pharmacy
A 24X7 pharmacy is available on the ground level for patients. A variety of services & products are availed at the Kamineni Pharmacy, such as all prescribed medicines, post-surgical supplies, skin care products, compression hosiery & more.

Cafeteria
There is also a cafeteria in the hospital campus where visitors can buy food and refreshments.

IN-PATIENT ROOMS

We also offer a variety of in-patient accommodations at a reasonable price range, from single rooms to deluxe suites. Our hospital rooms are designed keeping in mind the comfort and safety of our patients. We have also taken care of natural ventilation, privacy and a peaceful atmosphere in the rooms.

Some of the common room amenities include the following features:

Adjustable Beds
Calling Facility
Bedside Room Light And Other Required Medical Facilities
Individual Cable Television Including Telugu, Hindi, English And Foreign Language Programmes
Guest Couch And Sofa Lamp
Individually Controlled Room Air Conditioning
Bathroom Amenities
Personal Medication Cabinet
Personal Wardrobe
Wi-Fi
Refrigerator
Dishware And Glassware

INTENSIVE CARE

The Multispecialty Intensive Care Units at Kamineni Hospitals, have state-of-the-art facilities which integrate many specialities with and latest technologies. ICUs at Kamineni are adept at treating a wide spectrum of critically ill patients, including accidents, post-surgery, heart disease, kidney disease, infections, poisoning and other life-threatening illness. Our intensive care units are equipped with world-class equipment and staffed by highly trained doctors and nurses who specialise in caring for critically ill patients.

Some of the common room amenities include the following features: